Frequently Asked Questions
Find answers to common questions about MemoirMaker.ai and how we can help you preserve your life story.
Features
MemoirMaker.ai turns your spoken or typed memories into well-structured, editable chapters. Record or upload audio, or type your notes, and the AI organizes and polishes them into narrative prose. You can control tone, perspective (first- or third-person), creative-license, and length. All AI output appears in the in-app editor so you can review and edit before downloading or publishing. Transcription and model processing run on our servers and API keys are kept secure.
You can record audio in the app or upload recordings and we automatically transcribe spoken words into editable text using our transcription service. Accuracy depends on audio quality (clear, quiet recordings work best). Transcriptions are used only to generate and edit your memoir and are processed securely.
By default the AI aims to produce a substantive section (roughly ~1,000 words) to give a full narrative. If you'd prefer something shorter you can request a limited length output (for example, one paragraph, ~200 words). When generating you can also adjust the creative-license setting to control how strictly the AI sticks to your facts.
MemoirMaker.ai uses OpenAI-powered models tuned for different tasks: gpt-5.4-mini for creative writing, whisper-1 for speech-to-text transcription, and gpt-image-2 for optional cover art generation. These services are integrated on our servers and API keys are kept in secure environment configuration (never exposed in the browser). Generated output is editable in the editor so you can refine the final memoir.
Transcriptions for short recordings (a few minutes) usually finish within a few minutes. Processing time scales with file length and server load, so longer or high-quality files can take longer (potentially up to an hour or more for very long recordings). If a transcription is taking unusually long, contact support at hello@memoirmaker.ai and include the memoir ID or filename so we can investigate.
Yes — MemoirMaker.ai includes an AI cover art generator. From inside the memoir editor, open the Cover section and describe the image you want; the AI generates a custom cover using your description. You can regenerate as many times as you like and the cover is included in your download. A memoir credit is required to access cover generation.
Yes — MemoirMaker.ai supports memoir creation in any language the AI model handles. Set the Language field in your memoir settings (for example, Spanish, French, or German) and the AI will generate and revise sections in that language. Transcription of audio recordings works best when the speaker and the selected language match. If you run into any language-specific issues, contact support at hello@memoirmaker.ai.
Yes — you can add up to three co-author names on any memoir project. Fill in the Author 1, Author 2, and Author 3 fields in the memoir editor. When generating or revising a section you can choose whose perspective to write from — any of the three authors or an omniscient third-person narrator. This makes MemoirMaker.ai well-suited for joint memoirs, couples' stories, or collaborative family histories.
These are context entries you add to a memoir project so the AI writes about them consistently throughout every section. For example, add a recurring character named "Grandma Rose" with a short description, and whenever she appears in a section the AI will write about her with that background in mind. The same works for recurring places (your childhood home, a favorite lake) and objects (a family heirloom, a car). You can add and manage these from the memoir editor.
Yes — in the memoir editor you can list author names as style influences. The AI will blend elements of those authors' writing styles into your prose without naming them directly. You can also set a tone (e.g. reflective, humorous, lyrical) and adjust the creative-license slider from 2 (stick strictly to your facts) to 10 (maximum creative latitude) to shape how the AI interprets your notes.
Getting Started
Log in to your account, go to 'Your Memoirs' and click the 'Create New Memoir' button to start capturing your life story. New users receive one free memoir to try; additional memoirs require credits (purchase on the Pricing page) which are applied to your account immediately.
Use the 'Forgot Password' link on the login page to reset your password. If you need further assistance, please contact our support team via the Contact Us page.
New accounts can create their first memoir for free even without a paid credit. For AI-generated content, unpaid accounts are limited to creating up to 3 AI-generated sections total (enforced across both web and iOS app). Downloads (DOCX and PDF) are also restricted to paid accounts — free users will be prompted to upgrade when they attempt to download. To lift all restrictions (additional memoirs, unlimited sections, downloads), purchase memoir credits on the Pricing page.
Yes — MemoirMaker.ai is available on iOS. Download the app from the App Store (search "MemoirMaker.ai" or visit https://apps.apple.com/app/memoirmaker-ai/id6756924405) to record, transcribe, and edit your memoirs on the go.
Yes — please update the MemoirMaker mobile app to the latest version from the App Store for the best experience. Older app versions may be required to update before they can continue to sync or use certain features.
MemoirMaker.ai has a set of free resource guides covering memoir writing topics — from getting started and voice-to-memoir workflows to writing prompts and family history books. You can access them from the Resources menu in the top navigation, or browse topics like "How to Write a Memoir" and "Memoir Writing Prompts" directly from the site. All guides are free and do not require an account.
Pricing
Visit the Pricing page for current plans and bundles. Our standard memoir credit bundles are: 1 memoir — $99; 3 memoirs — $270; 5 memoirs — $425; 10 memoirs — $750. Purchases are one-time charges (not recurring) processed via Stripe (secure checkout). You must be signed in to complete a purchase; credits are applied to your account immediately and a receipt is emailed. If credits do not appear after purchase, sign out and sign back in and contact support at hello@memoirmaker.ai with your order/transaction ID and purchase email so we can investigate.
Yes — we offer refunds for unused memoir credits requested within 14 days of purchase. If credits have already been used, refunds are considered case-by-case. To request a refund, contact support at hello@memoirmaker.ai and include your order/transaction ID and a brief explanation. Provider refunds are processed through the original payment method and may take several business days to appear on your statement; we'll notify you when the refund is completed.
Each memoir credit lets you create one memoir project on MemoirMaker.ai. That includes using our AI writing tools, transcription of uploaded/recorded audio, editing and organization tools in the editor, cover generation, and the ability to download your finished memoir. Credits are applied to your account immediately after purchase and are consumed when you create a new memoir.
Purchased memoir credits are normally applied to your account immediately. First, sign out and sign back in, refresh the page, and check your email (including spam) for the receipt and transaction ID. If credits still don't appear after a few minutes, contact support at hello@memoirmaker.ai and include your order/transaction ID, purchase time, and the email address used for the purchase so we can investigate and apply credits if needed. Including screenshots or the receipt speeds resolution.
We accept major credit and debit cards processed via Stripe. Purchases are one-time memoir credit bundles (not recurring) and you must be signed in to complete a purchase. Receipts are emailed immediately after a successful payment and credits are applied to your account right away — if credits do not appear, sign out and back in, then contact support at hello@memoirmaker.ai with your order/transaction ID and the email used for the purchase.
Yes — you must be signed in to complete a purchase. If you try to check out while logged out, the site will prompt you to register or sign in. Purchased credits are applied to your account immediately and a receipt is emailed to the address on file.
A receipt is emailed to the address on file immediately after a successful purchase. If you don't see it within a few minutes, please check your spam/junk folder and try signing out and back in; if the receipt is still missing, contact support with your order/transaction ID and we'll resend it.
A memoir credit is consumed when you create a new memoir project. Credits are applied to your account immediately after a successful purchase. Deleting a memoir does not automatically return a used credit; if you believe a credit was consumed in error, contact support with your order/transaction ID and account email so we can investigate.
Yes — active AuthorPass members from selfpublishing.pro automatically receive a 50% discount on all memoir credit packs. When you visit the checkout page, your discounted prices are shown automatically with the original price crossed out — no coupon code is needed. If you believe you qualify and the discount is not appearing, contact support at hello@memoirmaker.ai with your account email.
Your free trial memoir and purchased credits share the same total allowance — credits are added to that total, not to a separate pool. If you have already used your free memoir, the 1-memoir pack would bring your total allowance to 1, which is already filled. To create a second memoir after your free trial, the 3-memoir pack (or higher) is the right choice: it gives you 3 total allowed memoirs, meaning 2 additional slots beyond your original one. Your free trial memoir stays in your account and is fully editable and downloadable after any purchase.
Support
You can reach our team several ways: use the Contact Us form on the site (the Contact section) for general questions; email hello@memoirmaker.ai for account or billing help; call 978-643-8662 or text 978-522-6530 for quick questions. Phone and text are separate numbers — call for voice, text for SMS. For fastest help, include your account email and any order/transaction IDs. We typically respond within a few hours; for more complex issues it may take up to 2 business days. Note: the contact form uses basic anti-spam protections and rate limits submissions from the same IP, so please wait a short while before resubmitting if your first message doesn't go through.
We protect your memoirs with HTTPS across the site and secure session handling (Secure, HttpOnly cookies with SameSite=Lax). User files and backups may be stored on our servers or moved to encrypted cloud storage for long-term retention; private memoirs are not shared publicly. If you want data removed or have privacy concerns, contact support at hello@memoirmaker.ai and we'll assist with account verification and deletion requests.
After registering you may receive a short welcome/nurture email sequence to help you get started; transactional emails (receipts and account notifications) will always be sent. You can unsubscribe from marketing emails at any time using the link in the message.
We store memoirs and related files on our secure infrastructure. Some user files (backups, generated covers, final DOCX/PDF) may be moved to encrypted cloud storage as part of routine operations for durability and backup. Files used for downloads are protected and not publicly exposed. If you need help exporting, downloading, or permanently deleting your files, contact support at hello@memoirmaker.ai and we'll assist promptly.
We retain your memoirs and account data until you delete the memoir or request account deletion. If you want your memoirs permanently removed, contact support at hello@memoirmaker.ai with your account email and which memoir(s) to delete — we'll confirm and process the deletion. For privacy or legal requests please include any required verification details so we can act quickly.
Yes — you can text us at 978-522-6530 for quick SMS questions, or call 978-643-8662 for voice support. By contacting us you agree to receive messages at these numbers; message frequency varies and standard message/data rates may apply. You may reply STOP to opt out of texts or HELP for assistance. For account-specific or complex issues (orders, refunds, data requests) please include your account email and any order/transaction ID so we can help faster.
Memoir projects and downloads are included with your memoir credit and (per our current plan features) are accessible for one year after creation. If you need longer-term retention or want a permanent copy, download a PDF/DOCX backup or contact support at hello@memoirmaker.ai and we can assist with export or extended retention options.
To help us resolve billing or credit problems quickly, please include: (1) the email address on your account, (2) the order or transaction ID from your receipt (if available), (3) the date/time of the purchase, and (4) a short description of the issue and any relevant screenshots. If your credits don't appear after purchase, sign out and sign back in first — then contact hello@memoirmaker.ai with the above details so we can investigate and apply credits if needed.
Our Terms of Service are at memoirmaker.ai/terms and our Privacy Policy is at memoirmaker.ai/privacy. Both pages are also linked in the site footer. MemoirMaker.ai is operated by Archieboy Holdings, LLC; the site-specific policies supplement the Archieboy Holdings master policies at archieboy.com.
Using MemoirMaker
Yes! You can edit, organize, and refine your memoir anytime by accessing it from the 'Your Memoirs' dashboard.
You can download your finished memoir as a print-ready PDF and a Word document (DOCX). If you need other formats such as EPUB or a specific file layout, contact support (hello@memoirmaker.ai) and we'll advise on available export options or help with a custom export.
Yes — you can record directly in the app or upload audio files and we will transcribe them into editable text. For best results record in a quiet space, speak clearly, avoid overlapping voices, and (when possible) use a dedicated microphone or smartphone held close to the speaker. Short, focused recordings produce higher transcription accuracy; after transcription you can edit, reorganize, and expand the text in the editor.
You can download your finished memoir from the project page as a print-ready PDF or a Word document (DOCX). Open the memoir from Your Memoirs, use the Export/Download option in the editor, and choose PDF or Word. Note: downloading requires a paid memoir credit — free accounts will be prompted to upgrade. Downloads are accessible for the retention period shown on your account (currently 1 year per plan). If you need a different format (EPUB) or help downloading on mobile, contact support at hello@memoirmaker.ai and include your account email and memoir ID.
From Your Memoirs, click Delete on the memoir card and confirm the prompt to remove it. For safety, the site asks you to type a confirmation (for example, YES) before the memoir is deleted. If you're unsure, contact support before deleting — deleted memoirs may not be recoverable.
Download links for your memoir files (Word document, PDF, and cover image) are secure temporary links that expire after one hour. If your link has expired, simply open the memoir in the editor or app and request the download again to get a fresh link.
