Frequently Asked Questions

Our AI transforms your spoken or typed memories into beautifully written chapters, preserving your authentic voice and tone.

You can record audio in the app or upload recordings and we automatically transcribe spoken words into editable text using our transcription service. Accuracy depends on audio quality (clear, quiet recordings work best). Transcriptions are used only to generate and edit your memoir and are processed securely.

Log in to your account, go to 'Your Memoirs' and click the 'Create New Memoir' button to start capturing your life story. New users receive one free memoir to try; additional memoirs require credits (purchase on the Pricing page) which are applied to your account immediately.

Use the 'Forgot Password' link on the login page to reset your password. If you need further assistance, please contact our support team via the Contact Us page.

New accounts get one free memoir to try. Free (unpaid) accounts are limited in how many AI-generated sections you can create (the site enforces a 3-section limit for unpaid users). Note: you will always be allowed to create your very first memoir even if you have no paid credits. To create additional sections or multiple memoirs, purchase credits on the Pricing page.

Yes — MemoirMaker.ai is available on iOS. Download the app from the App Store (search "MemoirMaker.ai" or visit https://apps.apple.com/app/memoirmaker-ai/id6756924405) to record, transcribe, and edit your memoirs on the go.

Yes — please update the MemoirMaker mobile app to the latest version from the App Store for the best experience. Older app versions may be required to update before they can continue to sync or use certain features.

Visit the Pricing section on our website for up-to-date plans and bundles. We offer credit bundles (1 memoir $99, 3 for $270, 5 for $425, 10 for $750); purchased credits are applied to your account immediately and can be used to create memoirs.

Yes — we offer refunds for unused memoir credits requested within 14 days of purchase. If credits have already been used, refunds are considered case-by-case. To request a refund, please contact support at hello@memoirmaker.ai and include your order/transaction ID and a brief explanation; we'll respond with next steps.

Each memoir credit lets you create one memoir project on MemoirMaker.ai. That includes using our AI writing tools, transcription of uploaded/recorded audio, editing and organization tools in the editor, cover generation, and the ability to download your finished memoir. Credits are applied to your account immediately after purchase and are consumed when you create a new memoir.

We sell memoir credits in bundles: 1 memoir for $99, 3 for $270, 5 for $425, and 10 for $750. When you purchase, credits are added to your account immediately and used when you create new memoirs. A receipt is emailed after your purchase and credits appear on your account dashboard.

Purchased memoir credits are normally applied to your account immediately. If you do not see them, please try signing out and signing back in first. If credits still don't appear, contact support at hello@memoirmaker.ai with your order/transaction ID and we will investigate and ensure your credits are applied.

We accept major credit/debit cards processed via our gateway and PayPal. Payment options are shown at checkout; if you need a different method (for example, an offline/manual payment), contact support and we can advise on next steps.

Use the Contact Us form on the site (Contact section) or email hello@memoirmaker.ai. For best results include your account email and a brief description of the issue; we aim to respond within 2 business days. Note: the contact form has basic anti-spam protections and rate limits, so please wait a short while before resubmitting if your first message doesn't go through.

We protect your memoirs with secure sessions and encrypted connections (HTTPS). Session cookies are configured for secure, HTTP-only access with SameSite protection. If you need to delete your data or have privacy concerns, contact support and we will assist with account and data requests.

Yes! You can edit, organize, and refine your memoir anytime by accessing it from the 'Your Memoirs' dashboard.

You can download your completed memoir as a beautifully formatted book file, ready for printing or sharing digitally.

Yes — you can speak your story by recording audio or uploading recordings. Our system transcribes recordings into editable text so you can refine, structure, and expand your memoir. For best transcription results, record in a quiet environment with clear speech.

From Your Memoirs, click Delete on the memoir card and confirm the prompt to remove it. For safety, the site asks you to type a confirmation (for example, YES) before the memoir is deleted. If you're unsure, contact support before deleting — deleted memoirs may not be recoverable.